Phone Support

(888) 499-BLUE (2583)

Remote Support

While speaking with you on the phone, we are able to assist you by remotely connecting to your computer via the internet.

“Complete Care” Support

No other software provider delivers the level of support you’ll receive from Blue Cow. We understand the propane and fuel oil business, and are committed to being there to assist you in maximizing the value you receive from our Ignite® energy software suite.

When you choose Blue Cow, your support subscription will include:

Unlimited Phone and Online Support

Our team of highly skilled support professionals understand the propane and fuel oil business, and are ready to help you solve problems and find new ways to make the best and highest use of your Blue Cow software. By remotely and securely connecting with your software via the Internet, we can provide one-on-one service and support as if we were sitting beside you.


Regular News & Updates

You’ll be kept up to speed on the latest updates and best practices through our monthly e-mail updates and a quarterly Blue Cow newsletter, along with regular software release notes. You’ll never fall behind!

Best Practices

Our helpful “Best Practices Guide” provides helpful tips on making the most of your Ignite® software, including suggestions from experienced users, industry experts and our software developers.

Monthly User Training

Each month users are invited to Blue Cow headquarters for in-depth training sessions tailored to their specific uses of our software.

Annual User Group Meetings

Join other fuel oil and propane company owners and managers to discover industry trends, hear informative guest speakers, learn about our latest software updates, and take a look ahead. All in a relaxed and enjoyable setting.

Monthly Email Blasts and Tips

As a Blue Cow Software customer, you can opt in to receive Monthly Email Blasts and Tips. Our Tip of the Month emails help your team make the most of the Ignite Software Suite and provide new ways for you to utilize the software to make business more efficient.

Online Customer Portal

Access our Online Customer Portal for the latest news, training videos, and forums/discussions exclusive to Blue Cow Software customers and Ignite users only. The Customer Portal is updated regularly and is a resource from which your team will benefit greatly.  

Training Videos

Whether you need to introduce a new employee to Ignite® or brush up the skills of your current staff, our extensive library of training videos is just a few clicks away. To access the Training Videos, please make sure that you are logged into your Blue Cow Software Customer Portal account. You will need a separate password to view the videos.


Built-In Help Documentation

Need an answer fast? Hit the F1 help key to access a wealth of information about your software, and a guide to help you find an answer to your question.

Webinar Training Sessions

Can’t make it to a user conference? You can stay on top of the latest features by attending our live webinars to learn time-saving tips best practices. Our webinars are also a great way for new users to learn more about Ignite®.

Software Upgrades

Nothing stays the same, and that includes our energy software program. We are constantly enhancing our products to make them more helpful for your business. As part of our complete support package you’ll receive FREE quarterly updates to your Ignite® software.

Get Started Today

The most powerful software for propane and fuel oil companies, backed by the highest quality customer support- that’s the Blue Cow difference. Call us today at (888) 499-2583 or visit our contact page to get started with Blue Cow today!