By Mike Procopio Blue Cow Software Getting fuel oil or propane to a customer’s home is not a simple process, especially if you want to make money while doing it. Customer demands, driver shortages, and increasing traffic congestion make deliveries more challenging...

Promoting mobile phone app use among customers By Nick Quaratiello Blue Cow Software America has always been a mobile society. So it is no surprise that the number of mobile device users has surpassed those who stay connected via a desktop or laptop computer....

By Mike Procopio Blue Cow Software How much do you charge customers for an annual service contract? Is it enough? Many fuel oil and propane companies set a service plan price and hope they hit the mark. But without analyzing the data behind their service costs, they...

Using heat mapping technology to zero in on business growth opportunities By Mike Procopio Blue Cow Software Speaking with a difficult customer after resolving his latest complaint, a business owner said, “I wish I had 100 customers like you!”  The surprised customer...

By Nick QuaratielloBlue Cow SoftwareAmong the most challenging tasks for managers of a fuel oil and propane company’s service and installation department is keeping track of parts. Having the right parts, in the right place, at the right time is essential...