A Better Customer Experience
Now more than ever, consumers are using their smartphones opposed to their desktop computers to accomplish the things they need to achieve each day. It’s not just Facebook, Instagram and Angry Birds anymore as people are managing their finances, conducting meetings and collaborating with coworkers all from their handheld devices. As our need to access information on demand grows, so does our need to accomplish common tasks such as paying bills or ordering groceries. We want to log in, finish a task and move on.
It’s estimated the average person spends just over 3 hours per day on their mobile device versus just over 2 hours on their desktops. Additionally, mobile phone users spend 90% of their media time using applications with 10% spent on websites accessed through a browser. As these numbers grow rapidly, your customers are looking for ways to connect with you quickly and efficiently without having to navigate through a browser on their devices. In fact, over 60% or users are unlikely to return to a mobile site they had trouble accessing and nearly half will visit a competitor’s site instead.
At Blue Cow Software, we’ve made it easy for your customers to reach you instantly from anywhere, with your company’s own app. With the Ignite Phone App, your customers can access their account, view and pay their balance, order fuel, request service and more. The app is branded with your company name and logo making it is easy for your customers to find it in the Apple and Android app stores and with a simple to use interface. You’ll provide them with a better customer experience, resulting in greater customer retention.
Take the next step in improving your customer service with the Ignite Phone App. For more information, email us at [email protected] or call us at 888-499-2583.