When business owners and upper management teams are on the market for a new management software, often, it is not their first thought to consider if the software’s support team has industry experience.
First considerations are often price, look, and current user feedback/reviews.
While the above considerations are important, it should be a priority to uncover if the potential new software has a solid background in the industry.
This is important because ultimately, when your employees call in for help, they want to speak with representatives who understand the industry and the pains that businesses occasionally experience. It is unpleasant when support representatives can’t empathize with or understand why a client needs help.
At Blue Cow Software we are proud to have over 30 years of hands on experience in the fuel oil and propane industry. Many of our employees come from backgrounds working with energy marketers and our employees that don’t have direct backgrounds in the industry are extensively trained before picking up the phone. Our goal is to give our clients the best experience working with the Ignite Software Suite and Blue Cow Software.