Executive Summary:
Davenport Energy converted its company’s back office, delivery and service software from CMI/Petrocycle to the Ignite Software Suite in 2015. Management decided to change the company’s primary business software due to lack of efficiency among its Customer Service Representatives (CSRs) and difficulty generating useful reports in the previous software. The Blue Cow Software team worked with Davenport Energy to successfully implement Ignite Enterprise, Ignite Web, and eventually Ignite Mobile, even as Davenport closed on an acquisition mid-way through the process. The acquisition required flexibility from the Blue Cow Software team to additionally convert data from ADDS South software system.