Our Complete Care package ensures you have
the support you need when you need it.
Unlimited Access to
Access to User Group
Free Software Upgrades
SafeTNet, our offsite
Cow Software we recognize the need for each of our customers to maintain
uninterrupted service for each of their customers. We pride ourselves in the
unparalleled level of support we provide our customers. To that end, we have employed a team
of highly skilled Customer Support professionals who understand your business
and are ready and eager to give you the highest quality customer service.
Blue Cow Software also offers
online help documentation to assist you with
immediate answers to common questions.
Login to access knowledge base articles, FAQ’s and ‘How To’ Videos.
| Email Support:
| Phone Support:
(888) 499-BLUE (2583)
With your permission we are able to remotely connect to your computer via the
internet to assist you.
Site Support Options:
On-site training is included with your purchase of Ignite Enterprise. Often it can be very beneficial to have one of our consultants
return to your office for further training.
While there, our consultant can see how you are using the system and
provide suggestions for streamlining processes and finding time saving shortcuts
to manage the different facets of your business.
New Hire? We are also available to train any new hires you may have.
Unlimited Access to Online Webinars:
Webinars are meetings and/or training sessions that occur over the internet. These scheduled training sessions are a
great way to learn about new features or perhaps brush-up on a feature you
haven’t used in a while. All you need is
an internet connection and a phone to attend a Webinar Session. This is not only an effective way to learn
about a new feature but also it is a great way to talk to other fuel companies
to see how they are doing something.
Access to User Group
Blue Cow Software hosts a User Group Meeting once a year. The User Group Meeting is a great
place to meet other Ignite users as well as industry professionals and discuss trends in the
market as well as their usage of Ignite.
Blue Cow Software professionals present our corporate culture, what’s new in the
current year and our plans moving forward. It’s a day filled with education,
business sharing and laughter!
Free Software Upgrades:
While other software companies may make you purchase new versions of their
software, we do not. Often the cost of their upgrades are about the same
cost as your initial software package. However, we are different and we typically release new
software quarterly and your Complete Care package entitles you to receive these
at no cost.
SafeTNet is an offsite backup solution.
This ensures your data is backed up securely, off-site. We also monitor the backups to ensure they
run successfully and will notify you should any issue occur.