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Complete Care

Our Complete Care package ensures you have the support you need when you need it. It includes the following:

  • Unlimited Technical Support
    We pride ourselves in the unparalleled level of support we provide our customers. We have employed a team of highly skilled Customer Support professionals who understand your business and are ready and eager to give you the highest quality customer service.

  • Built in Help Documentation by Utilizing the F1 Help Key

  • Software Upgrades
    We are constantly enhancing our software products. As part of our complete care package, you get quarterly updates to your Ignite software at no additional charge.

  • Access to FAQs

  • Access to Free Educational Webinars

  • Access to Our Website Forums
    Join discussion threads with other users of Ignite to see how they are using certain features of the software.

  •  Access to Business Specific Website Articles

  • Access to 'How To' & Training Videos

  • Quarterly Newsletters

  • Access to Annual User Group Meetings
    Join other fuel business owners to hear industry guest speakers, find out what’s new in the industry, what’s new in our software and what’s on the horizon.

  • SafeTNet, our offsite backup solution
    Discounted Training Consultations
    You may find it beneficial to have one of our consultants return to your office for further education. While there, we can analyze how your office is running and how they are utilizing our software and then provide suggestions to streamline processes. Our consultants are here to help you grow your business in the most efficient way you can.


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Technical Support Options:

Email Support: support@bluecowsoftware.com
Phone Support: (888) 499-BLUE (2583)
Remote Control: While speaking with you on the phone, we are able to assist you by remotely connecting to your computer via the internet.

 

SafeTNet SafeTNet

SafeTNet is an offsite backup solution. This ensures your data is backed up securely, off-site. We also monitor the backups to ensure they run successfully and will notify you should any issue occur.

For more information on SafeTNet, click here.

 © 2015 Blue Cow Software, All rights reserved • 50 Salem Street,Lynnfield, MA 01940 • Phone: (888) 499-2583 • Fax (781) 623-0087  * Like Us